01Describe the issue
Include the MT4 login, date, request or order reference where available.
02Provide records
Attach statements, confirmations and correspondence supporting the review.
03Investigation
The responsible administration team reviews local and available provider records.
04Outcome
The written response explains the result or requests more information.
Contact us about this document
Include the document title and the relevant section when you contact the team. Do not send passwords or payment-card security codes.
Contact support